Even the best team can improve
AI-powered guest service training. Difficult situations practiced safely, with feedback that identifies growth opportunities.
Try a free demo
Real hospitality scenarios, immediate feedback
Why AI practice works
No risk
Mistakes happen with AI, not with real guests. No pressure, no consequences.
Objective feedback
Concrete metrics on empathy, communication and problem-solving.
Fast results
Visible improvement in 2-3 sessions of 15 minutes.
Any situation your team faces
We create scenarios tailored to your hotel. These are just some of the situations we can simulate - the limit is your imagination.
Room not ready
Guest arrives for check-in and the room is not yet available.
Noise complaint
Guest complains about noise during the night and demands immediate solution.
Upgrade unavailable
Guest demands an upgrade that is not available at the moment.
Billing issue
Discrepancy in the bill during checkout that creates conflict.
And much more: overbooking, special requests, cleaning complaints, difficult guests... Tell us the situations that challenge your team the most.
We simulate exactly the clients your team faces
These aren't generic chatbots. We configure each personality to match your reality: from cooperative to resistant, calm to impatient, technical to emotional.
"That difficult client your team dreads? We can create them for safe practice."
Your product. Your processes. Your language.
We don't use generic scenarios. We import your manuals, configure your criteria, and create situations your team faces every day.
Document Import
Product manuals, sales scripts, FAQs — avatars know YOUR product, not generic information.
Custom Criteria
We define what matters to you: specific techniques, key phrases, mandatory processes from your company.
Your Business Scenarios
Based on real situations from your company, with the context your employees need.
It's not a ChatGPT wrapper.
It's a training platform built from scratch, with behavioral analysis, multi-criteria evaluation, and a proprietary feedback system.
Training that actually works
In our pilot program, all participants showed measurable improvement. AI practice prepares your team for any situation.
Simple, fast and effective
Choose the scenario
Select from real hospitality situations adapted to your business.
Practice by voice
Speak naturally with the AI avatar, as you would with a real guest.
Get feedback
Detailed analysis with scores and specific improvement suggestions.
See how it works in 3 minutes
Try a real front desk service simulation. No signup, no commitment - just speak and see the difference.
Full visibility into team progress
No more subjective reviews and gut feelings. See concrete data on each employee.
Team Progress
See each person's progression over time. Compare before and after scores.
Individual Profiles
Identify trends: who excels at empathy but needs to work on technical knowledge?
AI Recommendations
The system suggests next scenarios and focus areas for each person, based on their history.
Data, Not Impressions
Complete session history, metrics by competency, export for reports and evaluations.
Communication
+15%Want to know more? Talk to us
See how Selna can prepare your front desk team for any situation.
Trying costs nothing. Literally.
We create scenarios for your team, track the results - and you only pay if you decide to continue after the pilot.
Limited spots available.
What's included in the pilot:
- ✓Custom scenarios for your hotel
- ✓Full platform access during the pilot period
- ✓Dedicated support from our team
- ✓Progress reports for all participants
- ★Cost: zero
In return, we only ask for honest feedback about the experience.
Works on any device
100% web-based, no installations required